Privacy Policy

Palembi Ltd is a UK-based digital marketplace that connects customers with verified vendors offering culturally relevant products and services. For questions: info@palembi.com · 66 Paul Street, London.

• Full name
• Email address
• Phone number
• Delivery or billing address

• Business name
• Business address
• Identity and verification documents
• Bank account details
• Business registration information

Payments are processed through secure third-party providers. Palembi does not store your full card details.

• IP address
• Device and browser type
• Pages visited on our website
• Login and usage activity
• Cookies and tracking data

We use your data to:

• Create and manage your account
• Process orders, bookings, and payments
• Enable delivery and service fulfilment
• Verify vendors and businesses
• Respond to enquiries and support requests
• Improve our website, services, and user experience
• Send important updates and, where permitted, marketing communications
• Comply with legal and regulatory obligations

We process your personal data under one or more of the following lawful bases:

• To perform a contract with you
• To comply with legal obligations
• For our legitimate business interests
• With your consent, where required

We may share your personal data with:

• Vendors, where necessary to fulfil your order or service booking
• Delivery and logistics partners
• Payment providers
• IT, analytics, and hosting providers
• Legal or regulatory authorities where required by law
• We do not sell your personal data to third parties

We only keep your data for as long as necessary to:

• Provide our services
• Meet legal, tax, and regulatory requirements
• Resolve disputes
• Maintain business records

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where consent is the basis for processing
• Complain to the Information Commissioner's Office (ICO)

We use appropriate security measures to help protect your personal data from loss, misuse, unauthorised access, or disclosure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.