Palembi
Palembi
Support

We're Here to Help

Reach our support team through any of the channels below. We aim to respond within 24–48 hours.

Email — General Enquiries

info@palembi.com

We typically respond within 24 hours.

Email — Customer Support

support@palembi.com

For order issues, returns, and account help. Response within 24–48 hours.

Phone

+44 7778 975950

Available during UK business hours.

Live Chat

Coming soon

Live chat support is planned for a future release.

Response Times

General enquiries: within 24 hours. Support requests: within 24–48 hours. For urgent order issues (e.g. damaged items), please email support@palembi.com with photos and your order number.

Common Topics

What Can We Help With?

Track My OrderReturn or RefundReport a Damaged ItemVendor DisputeAccount & Login HelpPayment Issues

Looking for quick answers?

Browse our frequently asked questions.

View FAQ